FAQ for iBstone Vive Series
- How can I buy accessories when they are used out?
Just contact our store or our service email as printed on the user manual, or our official website: ibstone.net, we will provide a set of sound tubes and ear domes to you for extra services, and give links for long term buying.
- What should I do when they stop working?
It’s mostly because the sound tube or ear domes are obstructed with wax. Use the cleaning tool in the accessory box to clean the dome and pass through the sound tube, then your ear aids will be restore back to maximum amplification.
- How to deal with whistling?
Firstly please note that Whistling happens is not about product quality, it happens even in the most expensive hearing aids. It happens because the sound from the amplifier is redirected to the microphone and gets re-amplified. Please make sure the ear dome is fit snugly inside your ear canal. And if you have the volume turned up to the top we recommend using closed dome as it prevents sound from escaping your ear canal. We enclosed a sheet in the box about whistling instruction for the user’s reference so if you send it as gift, no worry about this problem.
- How to get used to a new device?
Most of our customers said that they get used to iBstone hearing devices after one or two weeks. Just be patient and let your ear and brain be accustomed to a new device. Wear the device for only a few hours at the first couple of days, and start from the quiet mode, and then increase the wearing time gradually and try different environments. Maybe you will need to take more time to test and adjust it and then finally find it helpful for you.
- Where are iBstone Series hearing amplifiers made in?
iBstone Vive Series are using world-class components from European and United States markets and assembled in China. Their most core components, like hybrid, receiver and microphones, are the same ones as the most famous and expensive hearing aids brand using. They are affordable since they were sold online to save expense and services of traditional physical store.
- Are they suitable for severe or profound hearing loss?
iBstone Vive Series are designed for mild to moderate hearing loss. For severe or profound hearing loss, we suggest to see hearing professionals.
Marilyn Schmitt –
So far it seem okay. I will know more after I’ve had a chance to use them longer. I was amazed though at how long the batteries lasted as I forgot to plug them in overnight one night and they still lasted all the next day.
John Graves –
Hearing aids are comfortable and actually worked from first day. Easy to follow instructions.
Cynthia Suit –
I ordered this pair of hearing amplifiers becaused I lost one of my other Doctor prescribed hearing aids. So far everthing appears fine although I have only been able to unbox the product and charge both left and right products. The reason I put that I like the product just so so is because I haven’t been able to actually use them yet. I can write more after the units are charged and fully operational.
ibstone –
Thanks for you comment. Do hope that you can share more on Amazon after you actually use them. Should you have any question, please contact support@ibstone.net. We will come to help at once.
Diane Erwin –
This hearing aid is comfortable, discreet, rechargeable and does an incredibly nice job for the price! I am very happy with it.
David Stout –
I am happy with the function and sound quality. However, the sound tubes seen too short for my ears. I will be in contact to see if there are a longer length available.
Mac Fry –
Eyeglass frame/earpiece pressure causing pain. Hoping I’ll develop tolerance.
Gabe Thoman –
It was a gift for christmas and my grandpa loves it!
Diana Wong –
I would have preffer to have a smaller instrument over the ear. Also the carrying case could have been smaller for ease to travel and carrying it. I do like that it comes with a charger. I also like that it has a memory control, although not so sure that I will like changing the settings so frequently. Sounds are still not clearer and crispier, probably because I have not get used to it.
Janek –
Small with multiple set up option, rechargable!! and not for $$$$$. There was a problem with charging one of them but after charging it few times it seems to keep the charge for all day now. Helpful service and additional hearing accessories free.
Thomas Baumgardner –
Amplification is more than adequate, with no more or less “tinnyness” than $5,000 models, and their rechargeable feature is a big improvement over my previous Oticon BTE pair. The unit is slightly bulkier in the ear tubes and the BTE unit than Oticon’s, but not enough to be a problem, and I hope to see some good service from these devices.
Amy Larchuk –
I just got them today, and I’m charging them. I have not used the product yet, but I am looking forward to it.
tzefirah –
Super easy to use with 4 sound augmentation settings. WAY better than spending $4K for a doctor to fit you with a professional set. I love that they’re rechargeable. The on-light/off-light is a little confusing, but nothing serious. I needed some customer service and the company was extremely helpful and generous.
Dan E. –
Bought these for my wife, and she loves them. She said it took a few days to get use to them, but they work very good.
Colleen –
Different sized ear fittings were very helpful. No batteries is a huge plus. On button can be a little difficult to function when in the ear. So far an excellent purchase. They work very well and stay charged all day.
Lifechoice –
Beautiful price, beautiful appearance and reliable quality. My friend recommended this brand to me. Unfortunately, my father already bought a pair for higher price and it’s not rechargeble. Wish I had seen this earlier.